Tell us what we’ve got right
You can tell us that you’re happy with us!
We love hearing about good experiences as well.
It’s nice to be able to tell the staff who have been working with you when they have done a good job.
We might also be able to use what you tell us to help other children.
Email us at: linkinbromley@gov.uk
Tell us what we’ve got wrong
If you are unhappy about something, here is what you can do.
Tell someone you trust. This might be your social worker, support worker, parent, family friend, foster carer, teacher or another adult at your review. We know it can be hard to talk about your worries, but if you tell someone, they can start to make it better for you.
You might feel that you can’t talk to your social worker or carer, or that you have tried but things still aren’t getting sorted. These are some of the other things that you can do:
Get an advocate – www.advocacyforbromley.org
Contact the Council’s Customer Engagement & Complaints team on (020) 8461 7644
You can also write to the complaints team at cypsocialcarecomplaints@bromley.gov.uk or here’s the address below:
Customer Engagement & Complaints Service
London Borough of Bromley
Churchill court
2 Westmoreland Road
BR1 1AS
Once you have made contact with the advocacy team or our complaints service, step 1 will take place.
Step 1
Most problems are sorted out at this stage but if you aren’t happy with what they say, get in touch with our Customer Engagement and Complaints Team again. They will help you move onto Step 2.
Step 2
If you are not happy with the answer, you can take your complaint to Step 3
Step 3